Refund policy

Peek Craft sells digital products. Please review the included files, language, compatibility, requirements, and license before you purchase.

If your download is missing, corrupted, incomplete, materially different from the description, or you were charged twice for the same intended purchase, contact support@peekcraft.com with your order number and a short description of the issue. We will investigate and offer an appropriate remedy, such as a working replacement, correction, or refund. You do not need to send us payment-card details or passwords.

For a change-of-mind request, contact us promptly. We will consider whether the digital content has been accessed or downloaded and the consumer rights that apply to your order. Downloading a file does not remove statutory rights relating to faulty or misdescribed content. We do not treat acceptance of this policy alone as a waiver of a statutory cancellation right.

When a refund is approved, it is returned through the original payment method where available. Your payment provider controls when the funds appear in your account; we will confirm the refund when it has been processed.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.